Refund policy
At Signature Sparkle Designs, we value your satisfaction and strive to provide you with high-quality jewelry products. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
- Unworn and in its original condition
- In the original packaging
- Accompanied by the receipt or proof of purchase
Please note: Customized or engraved jewelry items cannot be returned unless they arrive damaged or defective.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days.
Refunds will be issued to the original payment method.
Shipping costs are non-refundable, except in cases where the item was defective or incorrectly shipped.
3. Exchanges
We currently do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with a photo of the item. We will provide a full refund or send a replacement at no additional cost.
5. How to Initiate a Return
To start a return, please:
- Contact our customer support at igolin1@outlook.com with your order number and reason for return.
- Pack the item securely in its original packaging.
- Ship it back to the address provided by our support team.
6. Contact Us
If you have any questions about our refund policy or need assistance, please contact us at:
Email: igolin1@outlook.com